Re: The L-o-n-g-e-s-t Wait for an ML320 - - Off-Road.com
Re: The L-o-n-g-e-s-t Wait for an ML320

Source: Off-Road.com
Alex Berkov (berkov@yahoo.com)
Tue, 18 Aug 1998 05:40:34 -0700 (PDT) The good thing about Mass is we have we have like five states within
an hour and a half drive (depending on where you live in Mass). I had
a 1K deposit at Chambers in Boston for one month. Then I stumbled onto
a dealer in Hartford at which I was looking at Rovers (BMW/MB/Rover
dealer) and I told him I had a deposit on an ML in Boston with an
eleven month wait. He said he can get me the car in 3-4 months with a
$300 deposit. 2.5 months later I had the car. One and a half hour ride.
Ed, my suggestion check dealers in RI, CT, VT, NH, ME and NY,
depending on how far you want to drive. Demand elsewhere mas be less
than Metro Boston. The extended ride from the dealership gave me a
chance to bond with my ML.
Good Luck.
Alex
---P C <congdon@airmail.net> wrote:
>
> Not to make you feel bad, but stories like this make me happy I got
out of
> Massachusetts many years ago. My wife and I droped into an MB
dealer in Dallas one
> Saturday afternoon in June just "looking around." We test drove a
truck and I drove
> out the following Monday night in my ML-3230.
>
> Phil
>
> Edward Agranat wrote:
>
> > This group has been discussing long waits for ML-320 deliveries,
ways to get
> > around MB’s allotment games, and names of dealers that provide
better/faster
> > service. Now, I think I have the mother of all stories in this
regard. Would
> > anyone believe SIXTEEN MONTHS to get an ML-320?
> >
> > Normally, I wouldn’t put so much text on the Web, but I’m really
pissed and I
> > think people (especially in the Boston area) would like to know
what happened.
> >
> > On November 22, 1997, I placed an order (with a $1K deposit)for an
ML-320 at
> > Foreign Motors West, a nearby dealer in suburban Boston. The
“salesman” said he
> > was told to say delivery would be about a year. But, with 300
people ahead of
> > me, and their allotment rate of 30/month, he indicated I might see
my machine by
> > end of September or early October 1998.
> >
> > Late March 1998, I called to see what was happening, and I was
told that the
> > number of people in front of me was down from 300 to about 190.
This tallied
> > reasonably with the 30 vehicle-per-month rate. He had no build
date yet,
> > however.
> >
> > I called again in June 1998, and was told that “there may be some
delay because
> > MB is converting a lot of production to 430s and starting to
export more, so
> > FMS’s allocation for 320s was reduced. And still no build date!!
I asked if I
> > could switch my order to a 430, and if that would get me an ML
sooner. He
> > responded that switching would “put me back at the end of the
line”, and it would
> > be a year or so!
> >
> > That day, I started calling the other MB dealers in the area
(there are at least
> > 5 within a 50-mile radius). The second one I called on June 11
set me up
> > IMMEDIATELY with a black opal 430, with the options I wanted,
scheduled for a
> > build date of 10/29/98! I immediately gave him a $1K deposit over
the phone . .
> > . so then I had deposits on TWO MLs. I was ready to take the first
one that came
> > along!
> >
> > About the end of June, the “salesman” at FMW called to say they
needed
> > confirmation of the specific options I wanted with my ML-320, and
asked about
> > colors, etc. -- to which I promptly responded. Maybe NOW, I
thought, I’d get a
> > build date from them.
> >
> > The last week in July, the OTHER dealer--the one from whom I
ordered the
> > ML430--called to say that everything was OK, but apologized that
the computer
> > printout showed the build date had slipped one day to 10/30/98.
And, he asked if
> > I wanted to change the interior color (I was ambivalent, earlier)
because this
> > was my last chance.
> >
> > Saturday, 8/15/98, I called the FMW “salesman” to ask about the
build date. He
> > stalled and said the woman “who tracks such things is not in on
Saturday”, and he
> > offered to call back today. He did call, and told my wife that
because so many
> > (ha!) ML bodies were being diverted to V8 production, he thought
delivery of our
> > ML-320 would be next March! That’s right . . . SIXTEEN MONTHS
after accepting my
> > order!!
> >
> > I immediately called FMW’s accounting department and asked for my
deposit back.
> > At least THAT part of their operation seems to work; the woman
called within a
> > few
> > hours to say that a credit had been applied to my Visa card.
(We’ll see if it
> > really appears on my next statement.) By default, I guess I
bought an ML430!
> >
> > FMW (or at least a certain incompetent “salesman”) appears not to
give a damn
> > about satisfying their/his clients. As a result of my problems
with them, a
> > neighbor bought an E-320 w/all-wheel drive from Chambers (in
Somerville, MA) even
> > though they are much further away. Another friend who was giving
his JGC to
> > college-bound son decided that waiting for an ML was too much of a
hassle, so he
> > bought the Lexus “truck”. If any area locals want more details,
feel free to
> > e-mail me.
> >
> > Whew. After fuming all afternoon, it’s good to write this up and
get it off my
> > chest!
> >
> > Ed
> >
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